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We used to have a telephone exchange just like this! *


Last update February 25th 2017



features our campaign


Is your internet connection vital? Thinking of switching to fibre broadband?
If the answer is yes please read my special article about rural fibre reliability if a broadband connection is essential to you or your business.


Thinking of moving to the village?
Worried about the connection speed you are likely to get?
Drop an email to and we will prepare an individual report for your property. While the various house finding sites can be useful there is nothing to beat an engineer with over 50 years experience of local conditions!
Moved in and not happy with your mobile phone speed?
Again - get in touch with us!
We just ask for a donation towards our website hosting costs.
Remember broadband at horstedkeynes dot com



As the fibre availability checker above shows some fibre cabinets in Horsted Keynes are now full meaning that you are currently unable to upgrade to a fibre service. This also affects subscribers who move into the area and want modern broadband speeds on their line. They will only be able to have an adsl service - that's about 4Meg down and 1 Meg up but nothing faster. So no Netflix streaming for them until OpenReach upgrade the cabinets with a side pod which almost doubles their capacity overnight.

There is a slight complication as we understand that our cabinets are due to be upgraded to the new faster BT Ultrafast service, giving a download speed for some - and that's very few - subscribers of up to 150 Meg down and 30 Meg up. However many of these new cabinets are made by Huawei  so installations of these have been suspended for now. It's a bit of a mess as BT/Openreach are reluctant to install a side pod on existing cabinets when the Ultrafast upgrade is still "in progress" albeit suspended for now.

Here at HorstedKeynes.Com we are keeping an eye on the situation but you can check availability yourself by visiting the OpenReach website here and putting in your phone number...

Notes. (1) OpenReach are the only supplier of backhaul in this area so you can't simply go elsewhere for a fibre service. Everybody shares the one cabinet.
(2) When fibre was first installed in the village OpenReach did it in the fastest and cheapest way possible. This means that each cabinet is only connected to the exchange by a single fibre loop - there are no spares. Whilst fibres can carry a lot of data their capacity is finite so it's possible that fitting a side pod to existing cabinets might slow down broadband for the rest of us!
(3) BT Ultrafast also known as G-Fast is not to be confused with FTTP that's Fibre To The Premises which seems a long way off for now.


It took a lot of behind the scenes complaining, and we understand a spare part being "borrowed" from another exchange, but at noon today the village finally got its broadband back! BT Openreach had been putting the advertised repair time back but at last villagers can get to work sending emails and browsing. This fault, which affected almost 1000 local homes for two days, does show how far we are from civilisation as mobile phones and especially mobile broadband simply does not work reliably in this area.


As some of you will know I have qualifications in electronics so feel able to comment on matters technical. I am also a villager and am aware that this can bring with it protracted problems such as power cuts which sometimes affect the "other half" of the village meaning that your lights keep burning while your neighbours shiver in the darkness. Our power cuts frequently exceed 10 hours or more.

As the telephone cabinet boundaries do not coincide with the electricity supplies a problem might occur if the power is cut off from your fibre broadband street cabinet while your house or business remained connected to the mains or equally if you run a generator during a power cut. For example the Openreach cabinet that provides fibre broadband to much of Hamsland, Challoners and Lewes Road gets its electricity from the Haywards Heath direction - this is opposite to where these roads get their electricity supply from. Some parts of The Green and Church Road get their electricity from the cabinet that is powered from the Uckfield direction, while Westfield House has it's own mains generators, again this is simply asking for trouble!

That is the reason for this article, to explain and warn about something that you may have not thought of. Until now as long as you had electricity, or a generator, you have been able to connect to the internet with your adsl modem. With Fibre this ain't necessarily so any more! Please let me explain further.

With adsl your modem is connected direct to the Dane Hill telephone exchange which not only has a 48 hour battery supply, it also has back up diesel generators and at least 2 weeks of fuel. This is specified by OFCOM for all rural exchanges and is enough to keep local phones (and adsl) working in almost all foreseeable circumstances.

When you switch to fibre broadband you need to communicate with the exchange via one of the new green cabinets which have inside them what to all intents and purposes is a bank of four small computers that change the copper signal from your home into a fibre data signal to go the rest of the way to the exchange. These green cabinet "computers" naturally need electricity to work. The designers did at least think of power cuts in their design but then thought of cities like London where the power seldom goes off for more than a few hours at most. So there is a 12 Volt battery at the bottom of each green cabinet which in normal circumstances can run the connections under average usage for between 4 and 6 hours, but certainly not more* - mostly dependant on cabinet temperature. And I am reminded by a correspondent that this capacity is when the batteries are brand new, just like your laptop battery they naturally deteriorate over time which is why an Openreach engineer comes out every 6 months and switches off the electricity supply to the cabinet. If it keeps working for a few minutes he moves onto the next cabinet, hardly an exhaustive test!

There IS an external port to attach a fully charged battery or more likely a portable generator if power can't be restored immediately but can you honestly expect Openreach to have dozens of generators, the manpower to deploy them as well as the petrol to keep them working if the outage is a long one? And get them all working within 6 hours? Perhaps I am pessimistic, perhaps a realist!

On top of this thieves have discovered that they can pinch the batteries - which are an expensive type - without immediately affecting service. Rather like taking the battery out of your laptop which continues running without its battery until you come to try and restart it. If the power were to go off on a cabinet with its batteries stolen the fibre connection will drop out immediately - and then stay out - until the batteries are replaced by an Openreach man in a van. A day, week or month later.

After the batteries run down you will lose ALL broadband connection, there is absolutely nothing you can do about it and worse still your connection will not be restored until the cabinet has warmed up and the batteries have recharged to 80% which in cold weather can take up to 36 hours - although it's usually 12 hours or less. So this quite simply means that in a rural area a protracted power cut - or series of power cuts such as we suffered a Christmas or two back - could mean no fibre broadband service for several days. Remember around here we all share the same infrastructure, it does not matter which ISP you use.

Please note that your telephone service will stay connected just like now as this still gets all its electricity from the exchange, fibre and telephone, are entirely separate. This explains why the green cabinets that you see everywhere are arranged in pairs!

I have not seen the above warning clearly explained in many places on the internet so the only thing that I can suggest is that if you are a business or simply must stay in touch and happen to have a spare phone line you consider keeping this on adsl so that you can keep the emails and a basic internet connection working under almost all circumstances. Some people use their burglar alarm line for this purpose.

If you are on a single line then I could suggest you keep the number of a low speed dial-up internet service to hand - then at least with your laptop you would be able to send a very slow email if hard weather strikes. Unfortunately I have been checking around lately and have not been able to confirm if any companies still offer a dial up PAYG service in this country. Several advertise that they do but when contacted they either do not respond or say they no longer provide any sort of dial up support. It seems that with dial up services so thin on the ground you'd have to use 3G to maintain connection - trouble is the village has very poor 3G service! Please see here for local coverage maps.

Therefore if continuous internet connection is absolutely vital a second phone line with adsl is the only way to guarantee connectivity. This can be had for about £180 a year if paid annually plus a free or very cheap low usage adsl connection - you'd only use it in an emergency of course. Worth thinking about in your emergency plan?

p.s. When the new fibre cabinets are up and running you may see a large silver bolt or padlock on them. PLEASE get in the habit of quickly glancing to see if the cabinet is bolted shut when you drive past and if not tell BT IMMEDIATELY. This will give Openreach a chance to check them out and replace any stolen batteries before a power cut strikes. 150 is the free number to dial. Do NOT call the police on 999 or 101 as they are reported to be disinterested in the extreme and will just tell you to ring BT. Report "possible equipment criminal damage" and BT usually answer and come out immediately, even in the middle of the night, as there will be exposed mains electricity so it's a health and safety issue. If in doubt please email us and we will be happy to check it out and report if necessary.

*We have found some obscure but very interesting data about the power consumption of green cabinets provided by Openreach themselves when trying to avoid having electricity meters fitted inside each one. This boils down to the average cabinet using about 170Watts per hour. At 12Volts this equates to roughly 14Amps. The batteries are about 80Amphours and some charge is always left to prevent damage by frost. Simple Ohms law does the rest and shows that 4 - 5 hours is a best estimate before your fibre broadband goes off.


Credit where it's due and let's face it BT don't get that much good press these days but we have noticed a marked speed improvement for those connected to Cabinet 2 (that's the one opposite the old Post Office). Villagers on the fastest tiers were getting a good speed connection of perhaps 40Meg in January but recent testing has shown that local speeds have increased by at least 10%. Our rather high end connection was at about 60Meg (see above) but now gives us an average download in the 70Meg range - that's as high as theoretically possible - so given we are 200 metres from the cabinet we are not sure if BT are testing some new equipment but the speed is repeated whichever test system we use and is a "real world" figure as downloads are markedly quicker.

So we ask other villagers to perform a speed test using the site of their choice and let us know their results. Interestingly we also notice that some local users are recording very low speed although they are on a fibre connection. We wonder if they are testing with a wireless connection, these always show much lower than a wired test.


Many experienced computer users know about this scam, it has been going on for 4 or 5 years and we thought it was dying out but recently it has made a come back, and unfortunately there are still many who are caught out. A villager has just lost their entire computer contents and have had to renew all their bank and credit cards, so here is an article written simply for the less knowledgeable users to act as a warning.

Please note this scam is almost always performed by people from India and Pakistan. This article is not against any particular race or religion but it is they who are doing it so if the cap fits!


You receive a phone call. The call may sound a bit "odd" or unclear, rather like a poor quality service call. This is because the scammers are using what is known as an IP telephone line so that they can't be traced, the number on your phone display will almost certainly be fake, show as overseas or simply unobtainable. The caller WILL have a thick accent and may not have a full command of English, this should be your first warning. The jobs are often taken by people who have failed in their secondary education, again not insulting, just a fact. Believe it or not the job of working in these call centres is seen as quite attractive. The callers have absolutely no scruples about tricking people - who they see as "rich" - out of money! I asked one girl if her mother was proud of her, "Certainly" she replied, "I feed my entire family".

The scammers say they are from Microsoft in the UK or the USA and they are ringing you as a service because your computer is reporting "on the Microsoft servers" that it has many viruses or problems and Microsoft want to help you with this. n.b. This is absolute nonsense, Microsoft NEVER EVER ring you to help you like this, NEVER. And Microsoft have better things to do than monitor every computer in the world, can you imagine?!! Anyway, please read on, it's a clever scam with lots of social engineering.

The scammer uses lots of frightening words like "driver corruption", "viruses", stealing data (which is precisely what they are trying to do!) etc., and says that your computer is so badly affected that you risk losing all your data, all your banking, all you work. In other words they are out to frighten you, and you SHOULD be frightened as if the scam goes the way the scammers want that is exactly what WILL happen. They are very good at frightening and psychology especially if you are an inexperienced computer user. They like to pick on older people and women at home alone. I was in the home of a villager fixing a network problem when they happened to receive one of these calls. I tried my best to explain to the villager that it was a scam. The villager did not believe ME. So beware even if a REAL engineer is in your home these scammers have real persistence!!!

After a lot of waffle where they find out lots about you including what you do for a living (i.e. how much money you are worth and what they are likely to find on your computer) the scammer asks you to press a certain keyboard combination that almost nobody uses in normal life. ***If anyone asks you to do the following STOP and remember the website you are reading now*** They tell you to "Press the Windows key" or the "Windows flag" and at the same time press the "R" button. Again if told to do this STOP. The Windows Key in the one bottom left of your keyboard with 4 small squares on it - when did you last use that key? If you are asked to press it by anybody you don't know you can bet it will be for a scam, nobody uses this key combination these days.

Anyway after pressing the Windows key and the "R" key a box opens. It's called the "Run box". I can't tell you exactly what the scammers get you to type next in the run box but it will lead you to a web site where they give you a code number which permits them to take over your computer. It might lead you to Team Viewer or one of 20 other web sites. Almost all are genuine free services that are very useful if you know what you are doing. They enable a remote engineer (or of course in our case the scammer) to "take over" your computer and run a fake virus scan to "prove" that you have viruses. More details later if you want to try it for yourself.

All the scammers are actually doing is asking you to go on line and then go to a certain web site but doing it this surreptitious way again looks technical and confuses less experienced users. They also almost never say the web address out loud they spell it letter by letter, "w for walrus", "p for petrol", "c for cup" etc., etc. After all if they just said Open Chrome and go to "" you might well smell a rat!

At the end of this section I am going to show you exactly what the scammers get you to do. There is no risk and you might find it interesting as I won't go far enough to do anything bad. Obviously ignore the end part is you are worried but I am in the village - not in India - so I think you can trust me!

Once you have downloaded the software that the site offers you - and you will have to ignore many warning messages to do so - the scammer can move your mouse and proceed to "show" you the viruses on your computer. Unfortunately in allowing what looks like innocuous access the scammer can also look at any file on your computer, look at your bank password, steal all your information and phone numbers etc. and eventually after taking what they want irreversibly lock up your computer so it never works again until or unless you completely reinstall the operating system. Normally 2 or 3 people from the scam centre work on your computer at the same time - you of course only know about one of them.

Incidentally on the way and to keep you busy while they raid your computer another scammer will probably try to sell you an expensive and totally unneeded anti virus programme and computer repair service. Cost? Up to £500! And people pay - if they do the scammers also raid their credit card account as well. After all you are on the phone to them so no one can ring you and they will have stopped your emails so you don't get any warnings from your bank until it's too late.

Neat, nasty and illegal! Why don't the police do something about it? Because firstly you need to know where the offence was committed and the police if some countries can be bought rather cheaply.

That in a nutshell is what the Microsoft Scam is all about. I warn you to put the phone down if you get an unsolicited call like this.

Now though I though I would show you some of the things that the scammers do - none can harm your computer as I won't take you that far, but if you are at all worried please ignore this section, or try it on an old machine perhaps.

Let's assume that the scammers have taken over your computer what they do first is type this...


You too can type cmd with no risk whatsoever - you write it into the box that the start button brings up usually where it says Search. Now you will see what looks like an old fashioned white on black box made for engineers where you can get to the nitty gritty of your computer. If you get in a panic just close the box by clicking on the red cross top right of the window - just like any other programme. This will close the frame and do no damage whatsoever.

So the first thing they do is perform a fake scan to give you something to look at, delay things and give the scammer time to type (often in flashing red) "VIRUSES FOUND" etc. You don't actually see what they have typed until the scan has finished so the scammer can be very inventive if they have time. Incidentally the time it takes to complete the scan also indicates how fast and expensive the computer is - another clue if the owner is worth a lot of money. Remember scamming is a proper business that makes the business owners quite literally hundreds of thousands of dollars each day! I have heard that some companies have 1000 employees, on 5 year contracts with health benefits!

Next try typing in the same cmd box EVENTVWR. After ten seconds or so you will get a page of information shown, be patient. On the left click Administrative Events. Frightening, isn't it! We can actually blame Microsoft for showing all these "errors", let me try and explain - I'll do my best anyway! As you may know Windows isn't one computer programme it's lots of computer programmes that only run when you need them. For example it would be silly and would tie up your processor to have the printer programme running when you are not actually printing a document. Silly to run the web cam when you don't need it, etc., etc., etc. So Windows sometimes sees the fact that a part is not running as an error. HUGE mistake in my opinion but all this was written in the days before there were any computers on the sub-continent, let alone Indian scammers out to screw money out of you.

The scammers use the fact that some parts of Windows are not running to mislead you on other scans too. Rest assured that if Windows needs a part of its programme to run then it will run it when needed!

Some computer users who know a little bit about machines may challenge the scammer to prove they are from Microsoft by simply asking for the registered number of their machine. In other words that 25 digit number that you are occasionally asked for  when updating your computer. Of course you won't have that immediately to hand so the scammers are ready for this! In the cmd window type ASSOC. A short scan will take place and there is a number displayed at the end of this. The scammer will tell you that THIS is your Windows registered number and will quote it to you.

It's usually 888DCA60-FC0A-11CF-8F0F-00C04FD7D062.

The number is NOT your number and is NOT unique. In fact almost every Windows 7 and 8 computer will show the same number! Don't be fooled!

If the scammers have finished with you they have one very dirty trick to finish off their endeavours, they tie up your computer by putting a secret password onto your hard drive. They then ring off and block your phone number. This effectively means that your computer is totally unusable and the only way to get it going again is to reinstall the operating system from scratch.


Some users of the older technology, non-fibre ADSL internet are experiencing a weird problems with their connections. At HorstedKeynes.Com we have two lines. One is fibre which is working fine but our second back up line still uses adsl. The speed on here has reduced from a normal 8Meg to just over 2Meg.

We have raised an "issue" with BT and the issue is still open, but users of other internet providers are not being allowed to raise an issue without being told that they may be charged if no fault is found. Given that the fault seems to be intermittent and is usually worse in the evenings it seems this might be a problem!

Others are finding that their connections drop out with monotonous regularity.

If YOU are experiencing problems please contact your ISP. Even if they don't escalate the issue the problem will at least be logged.

ALL users can also perform a speed test using the website. If you then perform a second level test the results are automatically listed on the BT Openreach servers. Costs nothing and helps your neighbours! p.s. If your speed is really slow the BT Speedtester may go to level three which requires that you alter settings in your router before it starts. If you are not 100% confident we would advise against doing this as you may end up with no connection at all. It's obviously fine to do this if your ISP are talking you through the procedure on the phone.

If YOU are experiencing any sort of speed issue whether adsl or fibre please do get in touch with us. If we begin to see a pattern then we can warn and advise other villagers who might be able to use the information to get their ISP to contact Openreach. As we have said before working together we can help each other stay in touch at the best speeds available in our area.

This article in course of completion


We have had reports - and indeed we had begun to notice ourselves - that local fibre broadband speeds seem to be dropping.

It's easy to forget your fibre modem, it sits there day after day for the most part just working - unless the village gets a power cut that is! Best recommendation is to reboot your modem every few weeks as this makes the BT green box reset and renegotiate your connection status. Once a month is ok, once a fortnight is better.

In our case we had not realised it but our download speed had dropped from over 70Meg when first installed after the bugs were ironed out, to just 20Meg; interestingly our upload speed stayed the same. The fact that it took us so long to notice did make us wonder whether we needed to have paid so much for the premium speed product when we first ordered, but hey ho!

After we rebooted we noticed that we were only downloading at about 50Meg and this decrease does seem to be quite common as the local fibres are getting rather congested. So we do suggest that you check your speed and then give your fibre modem - that is the last link in the chain, the box that connects to the BT master socket - at least 30 minutes rest by unplugging the mains. Leave all other connections alone.

After this do another speed test and please let us know if this has helped.


After hearing from correspondents who only complain about their fibre installations can we offer a quick thank you to the engineer who spent the better part of two hours sorting out the problems that we have had since our fibre was installed here at We now download at over 70Meg and more importantly for both you and us upload at 18Meg after our fibre modem was replaced and our line rebalanced.

The problem started off as a classic confrontation between our ISP who blamed the telephone line and Openreach who blamed our ISP for throttling our connection!

Well it took someone who was prepared to take their time and eliminate everything else to discover that our Openreach modem "which never go wrong" had in fact got an intermittent fault!

Our grateful thanks to the engineer concerned, he arrived on time and took his time. It's a pity that the modems are not available to purchase as we believe in having a spare of everything important "in stock".

Just one thing, it does seem to us that the BT/Openreach system which allocates the next engineer to a job wherever they happen to be at the time must waste an awful lot of time in driving and fuel. Our engineer today came from their last job near Maidstone, but others have come from as far as east Kent and Shoreham-by-sea. This does seem an odd system but perhaps it makes sense to the "money men".


May we thank the villagers who have reported their fibre installation experiences - both good and bad - to us. Seems that we are getting the speeds that were promised but it's worth remembering that we all share just a few fibres so speed reductions at busy times are to be expected. Your contract should state an expected normal minimum speed - often 35Meg on an 80Meg connection. If you regularly don't get it - complain! There are things that can be done if enough people moan such as blowing a couple of extra fibres into the cabinet.

We were very surprised to learn that some villagers who have paid for the expensive fastest connection have not received their promised engineer visit and have been told to continue using their existing plug in filters. We think this is to be deplored and is asking for problems in the long run. You may well have to pay if the problem is seen as being at "your" end in say a years time! If you are contacted by an Openreach engineer and he or she tells you that you don't need a new face plate may we suggest that you politely disagree with them. Frankly they are just being lazy.

We mentioned a week or so ago that BT/Openreach were not honouring some fibre order dates. It would be a good idea for all villagers with an outstanding order to check that it is still open. This is for ALL orders remember, whichever supplier it's with as BT/Openreach are the final link in the chain and it is they who will perform the final setup and physically swap your phone line over to digital fibre. If you are using one of the more expensive suppliers the Openreach engineer will also bring you your fibre modem.

Even your router arriving is no guarantee of the date being honoured. One of our orders was cancelled a week ago, then to another villager on Monday and now one more today! We have not yet heard of anyone being left without an internet or phone connection but it has happened elsewhere when things go wrong.

Herewith one tale of woe from a villager on Cabinet 1 - this is the cabinet on the corner of Dane Hill Lane...

Order placed 28th August, scheduled for completion on the 18th September; 16th September received the Business Hub as expected.

At around 3pm on the 18th I enquired as to the progress, as I had had no welcome email ahead of the connection that day, only to find that BT had cancelled my order without any form of communication.

Re-ordered by BT, with a new connection date of the 5th October. A second Hub arrived yesterday !

I now find on-line that this has been "Delayed", and I have yet another order reference, magically loaded by BT dated the 28th September with yet another completion date, this time 12th October.

It would be really helpful to other villagers if you let us know if your order goes through on time and also, if you are able, a note of your new up and down connection speed. Here are a few that we have received.

This is just for information, it's not a competition, but does show how the quality of telephone lines (and if you have a proper wall box) can dramatically affect your fibre broadband speed. Some of these speeds are from people complaining so you may be seeing a biased result. It seems that most villagers have gone for the high speed 80/20 product - some might see that as a waste of money and should be most carefully considered by those who live a fair distance from the cabinets. If you don't do a lot of uploading then 40Meg should be ample for most people. If you live more than half a mile or so from the cabinet it's really a no brainer to pay for the faster product!

* It's possible that some properties in Dane Hill Lane have been denied service as their phones are connected directly to the telephone exchange and not via a green cabinet. For technical reasons these conditions make fibre more difficult - but certainly not impossible - to supply.

Lewes Road - middle 78/19
Wyatts Lane - round bend 27/17
Station Road - Martindale area 42/12 (Poor - we have suggested this is investigated)
Near the church 66/19
Village Hall area 68/16
Dane Hill Lane - 900m from box. UNAVAILABLE!!!*
Birch Grove Road 16/2 (Under investigation but probably right)
Sugar Lane 78/19
Sugar Lane 54/11



If either speedtester says we have removed a backlink we have NOT!

One or other of the above speed testers above should work and have been set up like this so that you can test your local broadband speed as accurately as possible. You can also use the official BTWholesale tester (whichever ISP you use) but this is a little more complicated. 

The old Horsted Keynes exchange looked just like this. It was located in the corner of the field behind the old Police House. The foundations still exist. Do you have a photo of the Horsted Keynes building?


With all this talk of high speed fibre it's easy to forget the past and many villagers do not know that Horsted Keynes used to have its very own small telephone exchange!

Located in the field behind the old Police House this RAX Rural Automatic Exchange had facilities for 40 subscribers. It held batteries and racks of equipment and was used for nearly 30 years when automation first came to the area. An engineer used to bicycle over once a week to check the specific gravity of the batteries. In those days you could only dial local calls; in fact as far as Glyndebourne, but not to Eastbourne and Saltdean but not Brighton. You could dial Tunbridge Wells numbers though. Telephone areas always were a mystery! Any further and you dialled O for the operator which cost more - unless you knew the secret codes which connected but the call was sometimes quiet. A form of phone hacking in 1936!

A very kind correspondent sent me this picture of an identical exchange building, just before it fell down - they were all of a similar design. If he would kindly remind me of his name I would be delighted to give him a credit here.


The broadband checker now shows both village cabinets as "accepting orders" and villagers are clammering to get hold of the maximum 288 lines available on the new green cabinet opposite the old Post Office. Each green cabinet will really connect to 276 subscribers, 12 lines are reserved but can be released in an emergency. The other cabinet on the corner of Dane Hill Lane covers a much smaller area and will never be over subscribed. Orders with BT are now extending to the middle of October, but those with the smaller and more expensive ISPs seem to be going through rather sooner than this, perhaps they have some reserved appointments? We have received reports of some orders stalling. No doubt it will all work out eventually.

UPDATE 27th SEPTEMBER Very surprisingly demand seems to have slowed down if the availability of installation appointments are to be believed. Earlier there were no appointments available until the third week in October, now October 11th seems to be free! This may be due to the extra in cabinet equipment or Openreach allocating some more engineers. Either way expect to see Openreach vans buzzing about all over the village for the next few weeks!

If you get an appointment it's worth keeping an eye on it as at least one subscriber had theirs cancelled without being told about it.

PLEASE also do heed our warnings about using plug in filters with fibre. If your speed is not what you expected after it's installed get in touch with us and we may well be able to help.

The green cabinet opposite the old Post Office has two boards already fitted giving immediate fibre access for 144 subscribers and with a small upgrade (already actioned) there is room for an absolute maximum of 288 lines. The last dozen lines are usually reserved for special cases such as doctors, Post Offices, important businesses and that sort of thing.

We would suggest that villagers wanting fibre don't wait too long before putting in their orders as it does seem that this central cabinet - which incidentally serves all the way to the Bluebell Railway station - is going to be very well subscribed indeed! An extra fibre or probably fibres has already been ordered and should be blown into the existing trunking soon. This can be used for the second half of the cabinet and just possibly for Fibre To The Premises although we think this unlikely in the short term.

We would greatly appreciate hearing the experiences of people who are located well outside the village and who want to upgrade as we know of subscribers who are not being allowed to order because they are "too far away" when in our humble opinion they are not. Take for example a property that is actually passed by the fibre on Dane Hill Lane, this received a flat NO when it tried to upgrade! Dane Hill Lane is little over a mile long with a green cabinet at each end, and fibre is supposed to travel at least two miles - most odd!

With help we might be able to construct a map to give those who live outside the village an idea of whether they can upgrade or not.


We did get one thing wrong and that was where we said that fibre to the premises (FTTP) would be available from the start. It seems that this is not to be as fibre to the premises requires a second dedicated fibre when demand is high and Openreach planners will not be able to allocate their only spare until they know how popular the two village cabinets will be. We understand that after a very busy start orders on Cabinet 1 have dropped right back, possibly due to people at that end of the village finding that their adsl now connects at far more reasonable speeds after recent exchange improvements and the new fibre backhaul from Dane Hill exchange to the outside world. Some are seeing 12Meg down and 2Meg up on their existing BT adsl - all for no extra money, while the usual "lucky few" are seeing 16Meg down using adsl in Dane Hill itself. For many people this is completely adequate so they are not bothering to upgrade. The further you get from the exchange the less this improvement affect properties which puts more of a strain on the central cabinet.

Subscribers in Fletching are being allowed to order Fibre To The Premises, in one case we have been told that 14 new telephone poles are being erected (or updated) just to serve one property with fibre. Some ISPs will supply FTTP for a nominal installation cost while others charge thousands of pounds. Certainly a case of shopping around especially when you think that you can change provider as soon as your minimum contract period expires and the fibre stays where it is as it's owned by Openreach. (Hint ;-)

SEPTEMBER 18th 2015
"Cabinet 2 has now been passed to Openreach’s commissioning team"

We are overjoyed to officially announce that Cabinet 2 has had its connection problems rectified and is in the process of being commissioned. According to Openreach this can take up to 2 weeks, so let's keep an eye on the availability checker. Cabinet 1 actually went through in just 6 days!

It's been a long haul but let's all hope that at last the bulk of Horsted Keynes village can have full speed two way access to the internet very soon.

Here is the email received from West Sussex Better Connected

"I can confirm that the engineering works to enable Danehill cabinet 2 are now complete.  The cabinet has now been passed to Openreach’s commissioning team.  All being well, the cabinet will then be released to internet service providers within two weeks.  Please advise your readers to use the postcode checker on our website."

You webmaster can't get the above link to go to an active Postcode checker when using Chrome. If using Internet Explorer then it is necessary to accept cookies and then click on the resulting map.


The contractors were far less forthcoming than they have been in the past, but I can confirm that just over 1km of fibre was completely replaced today. Using the official Openreach price list this replacement will have cost just over £4000. As well as this the route has been slightly revised meaning that one or two fewer joints will be required. Cabinet 2 is now 2,900 route metres from the exchange with just 2 joints in the fibre - rather good actually.

I can't confirm with certainty but believe that Cabinet 2 can "now see the light" all the way to and from Dane Hill exchange! If this is so then can activation be that far away?

To satisfy those who just don't believe there is already a bundle of four optical fibres under their feet, and 12 fibres at the top of the village, I have uploaded a short video that I took of the fibre re-blowing operation from earlier today. I hope you find it interesting despite it having been taken with a simple stills camera.


Whilst the contractors who actually put the fibre into Cabinet 2 were factually correct - there WAS a physical fibre connection to the cabinet - they failed to mention one important fact - that no light was getting through from the exchange! This explains my exclusive update below when I revealed that a BT engineer visit would be required before commissioning could begin. So with that information to hand all my notes about immanent activation go right out of the door!

You can therefore perhaps imagine my surprise when on Tuesday morning I found two BT (yes real proper senior BT fibre engineers) in Danehill Lane trying to find a faulty fibre connection. Their equipment told them the fault was located 800 metres from the Cabinet 2 and common sense told them this was a good place to look! The trouble was they had been working to the old plans which showed the fibre going direct from Cabinet 2 towards Cabinet 1 and then on to Dane Hill but as older readers of the website will know BT decided in their wisdom to reroute the fibre via a  circuitous route which I have been asked to not reveal in detail - hence a few edits further down the page.

It was in fact doubly fortunate that I was about as the engineers, good as they were, had no idea where the fibre actually ran underground! You can't use a beeper metal detector to detect optical fibre of course. A quick trip in my car to trace out the route that I had watched going in and they soon found where some of the several problems lay. At least BT engineers seem to want to get the job done properly - 'nuf said!

UPDATE - It now seems the fibre is physically damaged underground and will require total replacement. Fortunately I am told that BT really want this job completed quickly so the contractors have been booked to return and do the job properly tomorrow (Wednesday, 16th September). Rest assured your scribe will be out to check. ;-) This means that providing the outer tube isn't damaged, a further weeks delay can be expected before activation of Cabinet 2, Horsted Keynes. If the outer tube needed replacement as well then that extra delay would be even longer. :-(

Is there a BT Company Director living in the village? ;-) As I mentioned some way down the page this job does seem to have been getting priority all the way through - not that I am complaining of course - just wondered why? p.s. Perhaps the priority is now running a bit thin!


We have received a firm assurance - from the contractor actually doing the job - that all cabinets in the Horsted Keynes village area will be connected to fibre today. The last fibre connection to Cabinet 2 (opposite the old Post Office) went through this morning and the final joints were hopefully being made before noon.

After this automatic software should take over and a test sequence initiated. If this is passed - it usually is - then we can expect to see the web site offering "Accepting Orders" later next week. It's really quite amazing how automated the system is!

UPDATE We have just learned that Cabinet 2 will require an engineer visit before testing can begin. Looks like a further week to wait for the "unlucky" corner of the village!

So far the few people who have been connected in Horsted Keynes village are reporting above standard speeds which is only to be expected as they will not be sharing their service with many others. Once the entire village is connected speeds can be expected to revert to advertised.


I must say (this is your webmaster writing) that BT / Openreach never ceases to amaze me as when I checked their site this morning I was confronted with something that made my shiver - Cabinet 2 has been put back! Let me explain..

I was really disheartened when I looked at the Openreach web site today as I had been expecting to see that it was Taking Orders and I could confirm my long outstanding FTTC order but the weekly update actually showed that the activation had been put back and now read "Under Review" which can lead to delays of several quarters up to a full year. Imagine my amazement then when I passed the cabinet and found an engineer actually connecting the real actual fibre to the cabinet! You can see a picture of the very fibre that we will use at the top of this page - it's the actual offcut from the cabinet!

Apparently they had to reroute the fibre which partially explains the delays to activation. The fibre that was already installed did not meet specifications so had to be reblown via a different route. I stood and watched as the final piece of fibre was blown the almost 1 km towards Cabinet 1 in Birchgrove Road. This took nearly one hour! I am not sure if the fibre will stop and be joined on there or will continue down the existing route to Dane Hill exchange. Given the high take up in that part of the village I would guess that the latter will take place. The original route for the cable was the far more direct one along the Green but this was found to be blocked, hence the long diversion and the delay. The upside is that villagers in the Wyats Lane area could now order a faster service - at a price, unless BT/Openreach decide to install a new cabinet around there which is entirely possible given our population density!

I am in the process of uploading - slowly of course thanks to our adsl connection - some pictures of the fibre blowing operation which is indeed both quick and easy, the contractor just sits in his van drinking coffee while the installation takes care of itself! It's probably not that easy, and I am no doubt doing hard working contractors a disservice, but when you think how they used to put in telephone cables in the past with gangs of workmen sweating away, life these days does seem rather easier.

If anyone has firm news of activation please do get in touch, as it's pretty galling to have near neighbours able to connect at 60Meg when all we can get is 3Meg. Still things do seem to be going in the right direction!

"Blowing the fibre into Cabinet 2"

The Openreach contractors - who incidentally also work for Virgin - were hard at work on 10th September 2015 installing the actual fibre into the ready installed pipes to provide a connection for Horsted Keynes Cabinet 2 today. Here are a few pictures to explain the process.

The fibre is in a huge drum inside the van. The fibre can run for up to several km without needing a booster amplifier. Please keep an eye on your cabinet - if it's open tell BT immediately!

The fibre snakes inside a protective tube from the van and into the cabinet. Then straight into the tube that goes underground and along to the next manhole.

Inside the cabinet itself the fibre can be seen entering the pre installed tube bottom left. Look closely and you can see there is room for up to 4 fibre pairs. Each will later be connected to the left hand side of the cabinet where the fibre to copper adapters sit.

This machine provides a very high 200psi blast of air which pushes the fibre down the pipe. I'm told the engineers once tried to use one to inflate a flat tyre which immediately exploded, so it's pretty powerful! The fibre has a rough outer surface to catch the air.

Inside the van: Air enters via the blue pipe on the left, fibre goes in at the side, both come out the tube on the right hand side of the combining machine! Neat! I watched very this machine push the fibre well over 1 km along a pipe.

The fibre itself with a rough surface so that it can be blown along. Containing 4 optical strands each able to carry several dozen internet connections up to several km depending on route and the number of joints. There's .3dBloss per joint and .6dB each end.



With thanks to Freddie Butler we understand from West Sussex Better Connected that the delay in activating the cabinet opposite the old Post Office (that's "Cabinet 2") was caused by a cable run becoming blocked which we further understand is in the process of being repaired over the next 24 hours.

This being so the cabinet can be expected to enter the "commissioning phase" later this week.

Please remember this information is passed on in good faith and we don't guarantee that it will happen as above, but wouldn't it be great if it did! ;-) Please also remember that the two web sites that we commonly use to check fibre availability can take some time to update and reflect the current status.

If you see Openreach at work an email to us would be greatly appreciated. More firm news as soon as we get it.


If you get your phone signal from the cabinet at the top of the village then you NOW can place your order for fibre. Activation is expected to be in 3 weeks time - the third week of September 2015. Those of us in the main part of the village will have to wait until our cabinet is activated when we will be at the end of the queue behind you lucky lot!

We have been told that some of the cheaper ISPs will not take orders until later next week, until then it's BT or nothing but as activation is a few weeks away this may not make much difference.

We would like to thank the village residents who told us of the latest update and would be MOST GRATEFUL to hear of actual speeds achieved once you get your service installed and working. Please let us know which speed you ordered - either 40/10 or 80/20 - and particularly whether you had an engineer installation or are still using filters on each phone socket.


It's all go on the Horsted Keynes fibre front as on a wet and miserable August Monday, and just a couple of days after our exchange was flagged as being "enabled for broadband", engineers started to install the "pipe", the final job before the actual fibre is blown in, and our village is dragged into the fast digital age!

Our exclusive photo shows an engineer feeding the pipe towards an access shaft located further down Lewes Road. It seems the plan is to encircle the village with fibre so if you are rich enough, or your company will foot the bill, Fibre to the Premises may be a real possibility in some parts! Unfortunately the fibre itself does not seem to be going down the hill towards the church which means residents living here would have to pay for a dedicated feed from the centre of the village (at £6 a metre) for Fibre to the Premises or put up with "standard" fibre speeds of 36/10 or 72/20 Meg. It's all a bit better than the present 5Meg anyway!

Fibre to the Premises is a bit unfair in some ways as the first person to order it will often have to pay for the fibre to be installed all the way to their house (doh!) but the next people to order can "hijack" that fibre and share it for themselves making their installation much cheaper. A way round this is to sell the advantages to your neighbours and share the initial costs. Having said that some ISPs will subsidise the extra fibre costs - it really pays to shop around if you want a truly fast internet connection.

More news as we get it but an educated informer suggests that no fibre will go in until all the pipes are laid. So it's still looking to be the end of September for the cabinet in the centre of the village to be activated (plus another two or three weeks for the actual installation) which is what some of us were told 3 years ago!


Traffic lights mark the start of work to install the new fibre cable. On the right under the road, the cable that you can see is the analogue connection that presently carries all telephone and internet calls from Horsted Keynes to Dane Hill telephone exchange. These ducts were first installed before the Second World War to connect the small Horsted Keynes automatic telephone exchange (which was in the field behind the Police House) to the area exchange in Tunbridge Wells.

It didn't take as long as expected and apart from a short 3 metre section next to the green cabinet on the corner of Dane Hill Lane the way is now clear for the fibre team to blow the new optical fibre cable along the road - to bring Horsted Keynes into the fast modern connected world! Apparently the short blockage is not likely to cause a problem for the installation team - we hope! You might be interested to know that each fibre cabinet costs BT/Openreach £26,500! That's in its basic state with room for another 5 or so cards to be added later if fibre broadband demand requires it.

Rumours are (we don't like repeating rumours, but we got this from the workmen) the fibre team should be about sometime in the middle of September - we hope!

Using a glorified "Dyno Rod" type of borer the men remove decades of mud and muck from the old by pre-existing BT ducting. Most of the damage is caused by small furry animals, but as you can see the construction methods were quite solid in the 1930s..


The two Horsted Keynes fibre broadband cabinets powered and ready, but waiting for their fibre connections to make them work.

So here they are almost 8 months after Openreach promised activation "within the next 6 months", a bit like "Billy no mates", stand the two Horsted Keynes fibre street cabinets. They are connected to the mains power (you can hear them gently humming away if you put an ear close to them), and they could be connected to your home phone line in a few minutes but going the other way there is no fibre connection to the outside world.

How much longer will the village have to wait for the "big switch on"? At HorstedKeynes.Com we receive many emails, often offering the latest activation rumours, but we do not want to raise false hopes so don't pass them on unless substantiated or we see actual work on the ground. We have contacted Openreach who just give us the "Company line" which is they cannot predict when (or IF!) a fibre service will be available in our area. (That's because they are looking at a computer screen that does not even show the green cabinets as being in situ!) Obviously the web site still says "within 6 months" but that expired several months ago.

It's all quite odd as when we spoke to the engineers who installed the green cabinets they told us that our area had for some reason suddenly been given absolute top priority and they had been told that they had to finish their part of the installation that week - which to give them credit they did! Except for a small amount of extra work to attend to a collapsed culvert off the main fibre route in Lewes Road - this was attended to a couple of weeks ago.

So why the delay?

We don't need to give you the reasons why we NEED a fast connection in this area, so we will. ;-) Thanks to a previous ill informed campaign details here, we still have little to no mobile phone reception in many parts of the Parish. If that mobile mast had been built it would by now have been upgraded and have a fibre connection - all paid for by the mobile operators - and the village would have used this same fibre and had it's fast broadband service installed several years ago. Now we will have to wait for fibre to come via Openreach so that the mobile companies can think of  installing their new local 4G boxes to address the poor signal issue - see below.

There are local small and home businesses that have to upload large files - or even just home YouTube files. The only way to do this at present is to tie up the family broadband for 24 hours - and hope it doesn't crash, or physically drive with a memory stick to another area and use either a friend or host network - one business does precisely this several times each week when they sit outside a friendly house with a laptop at midnight! What a waste of fuel - and sleep! We could go on but you get the idea why fast broadband is nowadays essential.

Please, if you get any FIRM facts or you actually see the light blue BT or Openreach barriers in our area don't hesitate to contact us here. Even take a picture if you want to be famous. We will go out and see what work is going on - there have already been a couple of false alarms. Openreach are a seven days a week company so work may well start on a weekend.


Your Webmasters.

For completeness a photo of the third street cabinet in Danehill - with the old analogue cabinet behind. The photo on the right shows a rapidly fading mark on Danehill Lane, Horsted Keynes, to help the fibre installation crew find the ready and waiting underground ducting.



The new No2 fibre cabinet has been installed on the green opposite the Post Office. The work on the other side of the road to provide electric power to the box from the electricity pole has also been completed.

Two fibre optic cabinets have now been installed in Horsted Keynes village and the third in Dane Hill village. No1 is on the junction of Birchgrove Road and DaneHill Lane. Cabinet 2 is located opposite the Post Office, both have electric power connected and are now wired up to the old copper BT network. Together with the third cabinet which is located near the club in Dane Hill this makes that part of the DaneHill Exchange fibre job complete. This sounds good of course (and it is) but the essential, and very expensive, fibre connection to the outside world is still missing from all street cabinets in our area. Each cabinet costs £26,500 in its basic state where it can serve 50 or so lines. IF fibre demand requires it adding extra cards can enable each cabinet to serve just over 250 premises. At the end of March 2017 there were 77,033 active cabinet in the UK. That's room for 19 million subscribers!

So next the "fibre blower" squad will come along and hopefully complete the 2mile job of running a fibre optic cable from the DaneHill exchange to our village in one day! Yes we find that amazing too, but apparently BT have got the work down to a fine art as they blow the fibre along existing underground ducts. Now IF the ducts are clear we are told that this is a simple job, but if there have been any collapses over the years - and remember some of the ducts were installed in the 1930s - then this is when the fun and delays can easily begin. Apparently it can require County Council permission to dig up the affected section of road which can quite literally take months. Perhaps the Rector could have a quiet word during his next service! Otherwise it could be next week or it could be next year before fibre is active on all cabinets in our area.

We have been reading on line how unreliable were the Openreach predictions of when a certain area was to be "fibred" and if you look on line you will still see that there is a 6 month wait for Horsted Keynes to be brought into the modern world. As we wrote last time - at least things are now seen to be moving along!

To explain wiring a little more. Before any installations can begin every telephone wire had to be physically duplicated from the existing green cabinet to the new larger powered cabinet. This is whether you order fibre or not. The old green cabinets could then be removed but are often left in situ to provide the legal requirement of a 999 emergency service. In some cases the new fibre cabinets are later moved to where the old cabinet was. There may be a short break in your phone service while the move happens - usually just a few minutes. If and when you order fibre then on installation day an engineer will need to visit your home to replace the faceplate on your BT Master Socket or "BT box". The new faceplate looks like this. If you don't have a Master Socket (and there are now just a handful of homes without one) then you will face an additional charge of £200 for its installation. There was a free amnesty a few years ago so if you missed this then hard luck, sorry. Don't worry, 99% of people have some sort of socket even if they don't know where it is!

The new fibre faceplate already installed chez HorstedKeynes.Com (they are backwards compatible). Top connection goes to your fibre router and the lower to your existing phones. You can then remove all the old filters in your home. Some cheaper ISPs still expect you to use self installed filters when you go to fibre - just like those you use now for adsl - but you gets what you pays for, make no mistake, plug in filters are slower!

After replacing the faceplate the installation engineer then visits the new cabinet and physically moves the end of your telephone wire to a new position which intercepts the broadband signals, digitises them on a small board then sends them off along the new fibre optic cables. After setting up your new fibre router you suddenly find yourself in the new faster modern connected world!

As soon as any cabinet is activated the Openreach system will signal to ISPs that orders are being accepted and we will all be able to order fibre optic broadband from our favourite supplier! Please be aware that there is a lead time of several weeks before the Openreach web site actually says that orders are being accepted so it might be worth trying to order early. If you find that you are able to order then please let us know so that we can inform the rest of the village. You won't lose anything by "letting the cat out of the bag" as your order will still take priority. broadband - at- is the easiest way to get in touch with us. Thanks.

What "Real World" speed can I expect?

With Fibre To The Cabinet there are two speeds available. One is up to 38meg download speed and the other up to 76meg. Now the up to is extremely important as your distance from the cabinet will greatly affect your maximum available speed. In fact the lucky few who can see the new cabinet will be the only people who can get the really fastest connections and if they are game players the shortest "pings". Cable lengths are extremely important and affect fibre speed enormously. For example if you live just 500 metres away then you maximum available speed will drop to about 45meg and if at the end of Hamsland for example then 28meg will be more likely. Beyond here, say at the bottom end of Wyatt's Lane then 20meg is a reasonable expectation. Some people will be too far away to get any fast fibre connection at all. These are cable distances remember not as the crow flies! It's still a lot better than adsl but worth remembering if you were thinking of uploading video or ordering the more expensive product. Some ISPs may promise a speed and then be unable to deliver it. Remember you are now guaranteed your predicted speed or you can cite Ofcom then cancel and get a refund.

If you need a really fast connection (perhaps for business use) then in theory you could order a Fibre To The Premises installation, which is believe it or not, a fibre run all the way from the cabinet to your home or premises. This gives you a 300meg down and 30meg up connection, or rather it did, as BT have stopped providing this service for now. The reasons seem to be that it was too popular and taking up too many resources, despite costing £750 plus £3 a metre from box to home - so nearly £7000 if you are 2km away. Oh then another £80 or so per month rental. Still some people in Horsted Keynes are very rich!

Once the system is up and running we would greatly appreciate hearing your real world experiences - particularly your actual speed test results. There are several techniques - for example an extended wi-fi network with dedicated yagi aerials - that can be tried to get faster signals to outlying areas once fibre is generally available. So don't despair if BT say you are too far away from the cabinet to join in the party.

You can check the official status of our installation at any time here:-


We are sorry that this site has been not been updated lately due to your webmaster's poor health but thought that you would want to know that the BT web site now confirms that the cabinet in Horsted Keynes village will be "fibred" within the next 6 months. That would be by June 2015!

BT are not yet accepting orders but when a date is given this is usually a good sign that the work has been "ordered" and as long as we don't get a protracted period of poor weather we should soon see temporary traffic lights on the road between Dane Hill and Horsted Keynes while the team hang a fibre cable along the road.

Then the green cabinet opposite the Post Office will need replacing with a newer model complete with a mains power supply. Fortunately the newer style fibre cabinets are almost the same size as the present one, planning rules also mean that Openreach can go ahead with this work immediately.

All in all it looks as though we may all get super fast (well 35Meg anyway) broadband by the middle of the summer!

By the way if you are happy with your present broadband speed then nothing will change for you except your broadband will get a little faster as the connection back to the exchange will use a fibre optic cable instead of parallel copper. So everyone is a winner!

Next all we need is a mobile phone service that works indoors and Horsted Keynes truly will be in the 21st Century! has the details!



If you have lived in Horsted Keynes for any length of time you will know that one of the problems of living here is the fact that because of poor signal problems using a mobile phone varies from difficult to impossible, even outdoors. While ringing a friend indoors from a downstairs cloakroom for example is often impossible. Although this is network dependant it is true to say that the area around the church is not in range of any mobile network and other areas which are popular with walkers are also hard to reach in an emergency. O2 have improved lately but other networks such as 3 for example are a dead loss around here!

Now one network, Vodafone, have decided to "do their bit" (and no doubt get more subscribers) by offering to install a network of signal boosters in certain villages. They are offering to do the job completely free of charge - all the community has to pay for is the electricity to run the network - this is similar to running a domestic TV set, so not expensive a few pounds a year.

Each box has a free separate internet connection (also paid for by Vodafone) and is attached to a local (usually a public) building such as the Martindale, the Village Hall or the church, and the village suddenly enjoys full 3G and 4G network coverage! They are happy to pay for up to 5 boxes per village, and each box has a range of 500 Metres, so add the Catholic church to the list plus perhaps a helpful homeowner in Bonfire Lane and the entire village could be covered!

This short article is to introduce villagers to the concept of the Vodafone Open Sure Signal project and ask if anyone is interested in looking into the matter further? To get the ball rolling it is apparently necessary to get a local Councillor who would co-ordinate the project.

If you are interested in seeing how it all works the details can be found here .


WE have recently upgraded our internet connection and now get what we think is a reasonable speed. Here, taken at 6p.m. on a Thursday evening on the southern edge of the village...

Try broadband speed test

Whilst we no longer offer the computer help service that we previously offered we might still be able to help with your connection speed if you'd care to give us a ring.

Three mobile internet signal has gone back up!

Many village residents use Three mobile broadband for back up internet connection and when out and about. Last November (on the 12th to be precise) the signal that had until then provided a perfectly reliable service dropped to nothing! In May 2010 we happened to test the service (after the leaves were firmly established on the trees) and were astounded to find levels back to the same as they were last year!

All was fine! We updated the village web site and enjoyed our mobile connection. Then in mid-July the signals reverted to what they were like in the winter - nowt!

Looking on the Ofcom web site we found that Three had dramatically increased the power output on the nearest mast (in Lindfield) but we think the reliability returned mainly because the system automatically defaulted to the more reliable Orange network when all else fails. That's what happened for a few months but it's now back as it was!

We will try to give a full report as soon as we are able. Until then if you have a dusty old Three Mobile Broadband dongle you might like to dust it off and try using it again.

The OLD map - most people in the village could connect quite easily.

The November 2009 map shows much better coverage, but it's totally wrong.

The updated Three coverage map from May 2010.
One day it will be accurate!

July 2010 and the signal "improves" on paper. But is it rubbish on the ground?

Three have changing the style of their map so it's not too clear, but the above old map shows that areas of Horsted Keynes WERE in the reception area last month. Three say we have NEVER had a service around here despite our previously connecting at 2Meg. The newer map showed much better coverage, trouble is nobody in the village could connect! The latest version shows a lower signal than before but we can connect! Out of the area signals have dropped dramatically and most people who used to see three bars now see just one. There simply MUST be something wrong around here!

The following was how it was until last week when Three "upgraded" the service in our area.

Result Of "Three" Mobile Broadband Tests in This Area

It CAN be done - Despite being outside their published area the above speed test shows the result of our test of our broadband speed in the RH17 7 Horsted Keynes area using a Three mobile broadband dongle. Oh yes we were also using our unique broadband booster device. No photo as it has been shown as it has been suggested that we might patent the design. The retail price would be well under £20. Anyone got £10,000 and want to be a "Dragon"?

We have been conducting some tests of the new mobile broadband services in the Horsted Keynes area. Some of you may not know that all the major mobile phone companies now offer a service which gives a connection at broadband speeds but using their wireless networks instead of telephone wires. The advantages of an always on mobile connection when out and about are obvious, but if your broadband connection is important to you having one of their "dongles" to use at home if your main service goes down can be a real help. Fortunately a properly set up mobile broadband modem can be shared between home computers just as regular broadband can so you only need a single connection for all of your home computers to connect.

So what are our conclusions? The Three network would seem to offer the best chance of reliable service in many parts of the village. We regually connect at 2.5Meg which is very respectable although the connection is rather more heavily "contended" (shared with other users) than regular broadband. This connection speed is plenty good enough for normal browsing and email but can be a bit slow if downloading large files. For example the videos on the BBC News web site are easily watchable without break-ups but we wouldn't download a programme file unless it was urgent. Fortunately most people don't need to download large files immediately so can wait for their main service to be restored. We recommend your turning off any file or TV sharing software as this uses your connection even when not actually showing a video. The average speed seems to have gone up recently too.

If you live in the higher parts of the village, that's the Green, Lewes Road, Hamsland etc then you should be able to connect quite easily. As usual those in the "posh" houses down in the dip near the church may have more difficulty. If you can't connect then we have a couple of tricks up our sleeves that may help you including our own design of "Broadband Booster" which is a string and sealing wax prototype at present!

Mobile broadband can cost as little as £10 a month for one Gig of data which is plenty for most peoples' normal usage. You can also take their one month short term contract which represents excellent value. The dongles themselves can now be obtained for less than £30 or even free.

If you would like more info please do get in touch. If you wish we can bring round a "test rig" that will show your likely reception strength before you buy.

(Written when Haywards Heath did not have ultra fast broadband but still relevant today)

[Certainly a personal comment - separate from the rest of this web site which tries to be impartial]

I notice from the village plan that among the sensible suggestions are one or two unwarranted complaints, one  is "Broadband speeds are too slow" and another is "Mobile phone reception is inadequate".

Now as a "webmaster" I may not be able to comment on many things about the village plan, and probably wouldn't want to anyway as my family have lived here for more than 40 years and we love the village as it is now. I know that the Green is beautiful and should remain unaltered, but know little of new roads, litter bins or stoollball, but as an experienced electronics engineer I do think that on such technical issues my thoughts may be relevant.

Are present village broadband speeds too slow, and what does "too slow" mean anyway?

If we compare our connection speeds with say Haywards Heath then you may be interested to know that in the village we can have as fast a connection as many "townies"! Yes in Haywards Heath some people can connect at a full 8 or 9 Megs but many get just over 4 - that is splendid - but  right on the edge of Horsted Keynes our connection speed is 7.4 Megs!

B.T. may not do many things right but a year or so ago they installed what I will call a "broadband amplifier" in the green cabinet opposite the Post Office. Wires radiate from there to most parts of the village. There are fewer of these central amplifiers in towns as the infrastructure is  more spread out and less centralised. In Horsted Keynes many of the telephone wires already "pointed" towards the central cabinet so it was rather easy to put an amplifier in there which helped most people. As all broadband signals go down the same B.T. lines it matters not a jot if you are with B.T. A.O.L. or any other ISP, all can connect at the same speed - if your ISP will let you. And that's the point, if.

So what do the village plan proponents expect or want? If they expect a 50 Meg optical fibre broadband signal then they won't get it for many, many years. If that is what they want now then they should consider moving on - to Milton Keynes perhaps, where a very few lucky souls do indeed get this speed connection.;-) The rest of us can get a perfectly adequate 4Meg or more connection right now, and it will get a bit quicker in a year or so when the Dane Hill exchange is upgraded and unbundled allowing other ISPs to put their equipment into that green cabinet.

I visited a village home yesterday where they were downloading at a mind numbing 15K. "Useless this village broadband", they said. It took me 5 minutes to move a single wire and bring their speed up to 4 Meg - and their speed will get faster when the exchange "learns" of their improved connection. So please don't blame the village infrastructure before checking what is happening inside your home. We have a proper carefully installed broadband system from a professional ISP which costs us a shade over £15 for 100 Gig each month, perhaps a couple of pounds more than the cheapos, but as I said above it gives us a more than adequate speed all controlled from Worcester in the UK, not India! In most cases you could connect at this speed too! If you went for the cheapest supplier when you moved up to broadband from dial up then what can you expect? What happens when your broadband goes wrong? You shout down the phone to India who fob you off and are no help. That's what you pay for which is fine, but please don't blame the village infrastructure! What I suppose I am saying is that if broadband is as important to you as it is to us then invest in a proper system, properly installed supplied by a professional ISP. Don't get the cheapest plan from a telephone company!

The strong broadband signals are in most cases there if you want to use them, but if you still have the same cheapo box that came free from your ISP several years ago and especially if you still have filters all over your home instead of a single master socket fitted then you are not getting the connection speeds that you are able. There is also an exciting new product called an iPlate. This is screwed to your existing main telephone socket and it does... nothing! Nothing immediately that is, but if you check your connection about a week or so later you will find that in many cases you are getting an extra 1Meg per second speed! It does not work in all cases, and in new homes with new telephone wiring  it is probably a waste of time, but in older houses that have a number of telephone sockets installed by D.I.Y. thr iPlate does seem to be very worthwhile. We have them in stock in the village and can install them for you by the way (advert over).

Let me add that yes there are certainly a few homes around the village which get an appalling broadband signal, often because they had aluminium wires put in when they had a second line installed to work their burglar alarm or oil tank meter. A few, perhaps 4 or 5 homes can only get the basic minimum 512K connection, and two that we know of can get no broadband at all. However exactly the same thing is true of Haywards Heath. In fact it is worse over there as many of the new developments are located a long way from a telephone exchange so whole roads get poor speeds rather than just odd houses in our village.

Can I add a final comment - and this one really annoys me! One of the other complaints contained in the village plan  is that there is "inadequate mobile phone reception". Fair enough, it's dreadful in most areas, even on the Green there are almost no signals to speak of. But err just a minute, what happened when Orange tried to put up a local mast that would have given us all perfect local indoor mobile phone and mobile broadband reception in Horsted Keynes? Instant objections and fears of cancer, nose bleeds, childhood deformities, spontaneous cattle abortions, in fact any ill informed opinions the objectors could find when Googling the internet.

Even though the Orange mast was going to be located less than a quarter of a mile from and right opposite our bedroom window (in fact we were one of the nearest houses to the proposed mast) I firmly supported the application! You see because of the way mobile phones work it would in fact have reduced the radiation received by most villagers! The application was of course quickly thrown out by the planners so the nearest masts are still located in Lindfield and Haywards Heath and we struggle to make contact when out. (If you'd like to see more of our comments do please click the following link. Orange technical explanation )

How on earth, less than a year later, can the same villagers who objected to a local mast complain of "inadequate mobile phone reception". You quite simply can't have it both ways! Where should the transmitters be sited then? "Not in my back yard" comes to mind!

p.s. Did you know that all four mobile phone companies literally flood the village with signals every year? For the three days of the South of England show they put in large mobile transmitters on a hill overlooking the Ardingly showground and the signals reach over to Horsted Keynes. That's why your signal level suddenly leapt up to five bars last June! The phone companies do this quite legally on a temporary "show" licence from Ofcom. If there hadn't been the objections last year we could now have had this strength service right here every day! Along with strong mobile phone signals comes 7.2Meg mobile broadband, which would have been great for those homes that can't get a decent broadband service, and would have provided a fast back-up service for the rest of us. Oh well!







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