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  YOU ARE IN: BROADBAND
  
     Minibus and Taxi service
    Telephone 01825 791105   Email charles.w@btconnect.com
 

IT TOOK SEVERAL YEARS TO BRING BROADBAND TO HORSTED KEYNES
THIS PAGE RECORDS THAT STRUGGLE AND COVERS OTHER LOCAL BROADBAND ISSUES

 

 

HorstedKeynes.Com are pleased to offer help to villagers who are having trouble setting up their Broadband connection. Please ring 791624 for details.

Last update Jan 2012

WHAT SPEED WILL I
GET IN THE VILLAGE?

KEEP AN EYE ON OUR
EXCHANGE CAPACITY


FAME AT LAST!
as THE REGISTER
features our campaign

Broadband from £9.99 a month!

We use NDO Internet and ask you to
take a look at their site.

Please go back through this link to order.

Please see here for  more information.

 

 
 Use this broadband tester to see how your connection compares - please drop us an email with your results.

ip information

BT FINALLY FIXES OUR BROADBAND SPEED PROBLEMS

After a week of staring at blank screens Horsted Keynes residents whose phone numbers start 790 and 791 suddenly found their Broadband connections restored late on Wednesday afternoon. Until then everybody in the village had experienced slow to very slow connections to a greater or lesser extent with some not even able to even download their emails without the session timing out.

All the time BT denied that anything was wrong, and certainly denied they were fixing anything, but at 4 p.m. on Wednesday the internet was suddenly working a lot faster than it had been for a whole week. Whilst it was faulty even at quiet times most villagers were not able to view videos or download software updates while the problems persisted, while for others even emails were not readable. Those who contacted their Internet Service Providers were given a variety of excuses ranging from local issues "that would be fixed in a few minutes", to server errors in America! Only two ISPs offered to escalate the issue to BT Wholesale who are responsible for the internet lines around here. BT Wholesale replied...

"The lead case (which was this website) was send to the complex fault team and they have mentioned that for this particular circuit VP is not over utilised and running at around 60 %.  Speed test shows throughput rate is 2.5Meg which is acceptable throughput rate. Common fault is considered only when there are more than 10 circuits affected on the same card or the NCIF. Team has also confirmed that this is not a common fault and all the faults need to be investigated individually." [We have kept the English and spelling exactly as received!]

Despite our actual speed being 48k and not 2.5Meg and despite more than 15 residents complaining translated that means something like "There is nothing wrong". It was only after HorstedKeynes.Com contacted the Mid Sussex Times and BBCtv that things started to move with the result reported above.

We will naturally keep a close eye on the speed of local connections and report here any further problems. We would encourage local residents to regularly check their internet speed by using the BT Speedtester. It does not matter which ISP you use (AOL, NamesCo, PlusNet, BT, etc., etc) ALL connections travel down the same BT wires and you can use the BT tester located at http://speedtester.bt.com/ .

At the same time we would greatly appreciate it if you would also check your speed using the above less official tester which gives a better indication of speed fluctuations - this was the main problem experienced until recently in Horsted Keynes. After checking your speed a quick email to your webmasters "webmaster at horstedkeynes dot com" would be greatly appreciated!

We have shown that in the modern world large companies such as BT will not accept the obvious and try to give any sort of excuse when their system fail.

Fortunately when a community pulls together we can get things fixed for everybody's benefit.


Friday 26 November 2010

We thought it worth mentioning that broadband speeds in the village seem to have improved even more lately. Even at peak times it is not unusual for villagers to connect at 6.5Meg. This is excellent and to be applauded, let's hope it continues that way!
 


Try broadband speed test
Above is our last recorded village speed test taken on a busy Friday evening!
We can try to get your Broadband speed up to a similar level.
Please email us for details.

Three mobile internet signal has gone back up!

Many village residents use Three mobile broadband for back up internet connection and when out and about. Last November (on the 12th to be precise) the signal that had until then provided a perfectly reliable service dropped to nothing! In May 2010 we happened to test the service (after the leaves were firmly established on the trees) and were astounded to find levels back to the same as they were last year!

All was fine! We updated the village web site and enjoyed our mobile connection. Then in mid-July the signals reverted to what they were like in the winter - nowt!

Looking on the Ofcom web site we found that Three had dramatically increased the power output on the nearest mast (in Lindfield) but we think the reliability returned mainly because the system automatically defaulted to the more reliable Orange network when all else fails. That's what happened for a few months but it's now back as it was!

We will try to give a full report as soon as we are able. Until then if you have a dusty old Three Mobile Broadband dongle you might like to dust it off and try using it again.

The OLD map - most people in the village could connect quite easily.
 

The November 2009 map shows much better coverage, but it's totally wrong.

The updated Three coverage map from May 2010.
One day it will be accurate!



July 2010 and the signal "improves" on paper. But is it rubbish on the ground?
 

Three have changing the style of their map so it's not too clear, but the above old map shows that areas of Horsted Keynes WERE in the reception area last month. Three say we have NEVER had a service around here despite our previously connecting at 2Meg. The newer map showed much better coverage, trouble is nobody in the village could connect! The latest version shows a lower signal than before but we can connect! Out of the area signals have dropped dramatically and most people who used to see three bars now see just one. There simply MUST be something wrong around here!

The following was how it was until last week when Three "upgraded" the service in our area.

Result Of "Three" Mobile Broadband Tests in This Area

It CAN be done - Despite being outside their published area the above speed test shows the result of our test of our broadband speed in the RH17 7 Horsted Keynes area using a Three mobile broadband dongle. Oh yes we were also using our unique broadband booster device. No photo as it has been shown as it has been suggested that we might patent the design. The retail price would be well under £20. Anyone got £10,000 and want to be a "Dragon"?

We have been conducting some tests of the new mobile broadband services in the Horsted Keynes area. Some of you may not know that all the major mobile phone companies now offer a service which gives a connection at broadband speeds but using their wireless networks instead of telephone wires. The advantages of an always on mobile connection when out and about are obvious, but if your broadband connection is important to you having one of their "dongles" to use at home if your main service goes down can be a real help. Fortunately a properly set up mobile broadband modem can be shared between home computers just as regular broadband can so you only need a single connection for all of your home computers to connect.

So what are our conclusions? The Three network would seem to offer the best chance of reliable service in many parts of the village. We regually connect at 2.5Meg which is very respectable although the connection is rather more heavily "contended" (shared with other users) than regular broadband. This connection speed is plenty good enough for normal browsing and email but can be a bit slow if downloading large files. For example the videos on the BBC News web site are easily watchable without break-ups but we wouldn't download a programme file unless it was urgent. Fortunately most people don't need to download large files immediately so can wait for their main service to be restored. We recommend your turning off any file or TV sharing software as this uses your connection even when not actually showing a video. The average speed seems to have gone up recently too.

If you live in the higher parts of the village, that's the Green, Lewes Road, Hamsland etc then you should be able to connect quite easily. As usual those in the "posh" houses down in the dip near the church may have more difficulty. If you can't connect then we have a couple of tricks up our sleeves that may help you including our own design of "Broadband Booster" which is a string and sealing wax prototype at present!

Mobile broadband can cost as little as £10 a month for one Gig of data which is plenty for most peoples' normal usage. You can also take their one month short term contract which represents excellent value. The dongles themselves can now be obtained for less than £30 or even free.

If you would like more info please do get in touch. If you wish we can bring round a "test rig" that will show your likely reception strength before you buy.

VILLAGE PLAN - A TECHNICAL COMMENTARY FROM THE WEBMASTER
[Certainly a personal comment - separate from the rest of this web site which tries to be impartial]

I notice from the village plan that among the sensible suggestions are one or two unwarranted complaints, one  is "Broadband speeds are too slow" and another is "Mobile phone reception is inadequate".

Now as a "webmaster" I may not be able to comment on many things about the village plan, and probably wouldn't want to anyway as my family have lived here for more than 40 years and we love the village as it is now. I know that the Green is beautiful and should remain unaltered, but know little of new roads, litter bins or stoollball, but as an experienced electronics engineer I do think that on such technical issues my thoughts may be relevant.

Are present village broadband speeds too slow, and what does "too slow" mean anyway?

If we compare our connection speeds with say Haywards Heath then you may be interested to know that in the village we can have as fast a connection as many "townies"! Yes in Haywards Heath some people can connect at a full 8 or 9 Megs but many get just over 4 - that is splendid - but  right on the edge of Horsted Keynes our connection speed is 7.4 Megs!

B.T. may not do many things right but a year or so ago they installed what I will call a "broadband amplifier" in the green cabinet opposite the Post Office. Wires radiate from there to many parts of the village. There are fewer of these central amplifiers in towns as the infrastructure is  more spread out and less centralised. In Horsted Keynes many of the telephone wires already "pointed" towards the central cabinet so it was rather easy to put an amplifier in there which helped most people. As all broadband signals go down the same B.T. lines it matters not a jot if you are with B.T. A.O.L. or any other ISP, all can connect at the same speed - if your ISP will let you. And that's the point, if.

So what do the village plan proponents expect or want? If they expect a 50 Meg optical fibre broadband signal then they won't get it for many, many years. If that is what they want now then they should consider moving on - to Milton Keynes perhaps, where a very few lucky souls do indeed get this speed connection. ;-) The rest of us can get a perfectly adequate 4Meg or more connection right now, and it will get a bit quicker in a year or so when the Dane Hill exchange is upgraded and unbundled allowing other ISPs to put their equipment into that green cabinet.

I visited a village home yesterday where they were downloading at a mind numbing 15K. "Useless this village broadband", they said. It took me 5 minutes to move a single wire and bring their speed up to 4 Meg - and their speed will get faster when the exchange "learns" of their improved connection. So please don't blame the village infrastructure before checking what is happening inside your home. We have a proper carefully installed broadband system from a professional ISP which costs us a shade over £20 for 60 Gig each month, perhaps a couple of pounds more than the cheapos, but as I said above it gives us a more than adequate speed all controlled from Worcester in the UK, not India! In most cases you could connect at this speed too! If you went for the cheapest supplier when you moved up to broadband from dial up then what can you expect? What happens when your broadband goes wrong? You shout down the phone to India who fob you off and are no help. That's what you pay for which is fine, but please don't blame the village infrastructure! What I suppose I am saying is that if broadband is as important to you as it is to us then invest in a proper system, properly installed supplied by a professional ISP. Don't get the cheapest plan from a telephone company!

The strong broadband signals are in most cases there if you want to use them, but if you still have the same cheapo box that came free from your ISP several years ago and especially if you still have filters all over your home instead of a single master socket fitted then you are not getting the connection speeds that you are able. There is also an exciting new product called an iPlate. This is screwed to your existing main telephone socket and it does... nothing! Nothing immediately that is, because if you check your connection about a week later you will find that in many cases you are getting an extra 1Meg per second speed! It does not work in all cases, and in new homes it is probably a waste of time, but in older houses that have a number of telephone sockets it does seem to be very worthwhile.

Let me add that yes there are certainly a few homes around the village which get an appalling broadband signal, often because they had aluminium wires put in when they had a second line installed to work their burglar alarm. A few, perhaps 4 or 5 homes can only get the basic minimum 512K connection, and two that we know of can get no broadband at all. However exactly the same thing is true of Haywards Heath. In fact it is worse over there as many of the new developments are located a long way from a telephone exchange so whole roads get poor speeds rather than just odd houses in our village.

Can I add a final comment - and this one really annoys me! One of the other complaints contained in the village plan  is that there is "inadequate mobile phone reception". Fair enough, even on the Green there is almost no signals to speak of. But err just a minute. What happened when Orange tried to put up a local mast that would have given us all perfect local indoor mobile phone and mobile broadband reception in Horsted Keynes? Instant objections and fears of cancer, nose bleeds, childhood deformities, spontaneous cattle abortions, in fact any ill informed opinions the objectors could find when Googling the internet.

Even though the Orange mast was going to be located less than a quarter of a mile from and right opposite our bedroom window (in fact we were one of the nearest houses to the proposed mast) I firmly supported the application! You see because of the way mobile phones work it would in fact have reduced the radiation received by most villagers! The application was of course quickly thrown out by the planners so the nearest masts are still located in Lindfield and Haywards Heath and we struggle to make contact when out. (If you'd like to see more of our comments do please click the following link. Orange technical explanation )

How on earth, less than a year later, can the same villagers who objected to a local mast complain of "inadequate mobile phone reception". You quite simply can't have it both ways! Where should the transmitters be sited then? "Not in my back yard" comes to mind!

p.s. Did you know that all four mobile phone companies literally flood the village with signals every year? For the three days of the South of England show they put in large mobile transmitters on a hill overlooking the Ardingly showground and the signals reach over to Horsted Keynes. That's why your signal level suddenly leapt up to five bars last June! The phone companies do this quite legally on a temporary "show" licence from Ofcom. If there hadn't been the objections last year we could now have had this strength service right here every day! Along with strong mobile phone signals comes 7.2Meg mobile broadband, which would have been great for those homes that can't get a decent broadband service, and would have provided a fast back-up service for the rest of us. Oh well!

Q.E.D.

Robert Philpot

March 2008
MYPOSTOFFICE - POST OFFICE BROADBAND HAS POOR LOCAL REVIEWS

As villagers may be aware we like to report on our experiences with the various computers that we are asked to look at. Recently it has been brought to our attention that customers of mypostoffice which is the ISP run by the Post Office are receiving an appalling level of service. In particular they have been without email of any sort for more than on month! When contacted the customer "service" agents are well rather more useless than some and say that they can give no indication of when service will be restored!

We also notice that pages that are coded in aspx sometimes go wrong and won't work.

All in all we cannot recommend Post Office broadband services. If you know better and fine this a good company do please get in touch and we will give your comments just as much prominance.

We're waiting to hear from you! ;-)

 

THE FOLLOWING ARE OLDER FEATURES, SOME OUTDATED - KEPT FOR INTEREST

What broadband speed will I get in Horsted Keynes?

Written in 2008

One of the first question that technically savvy people ask when considering a move to or within our village is what sort of broadband speed will they be able to get.

As most surfers know even though your broadband ISP advertises a service that is "up to 8 Meg", almost nobody can actually connect at this figure. It's all a bit misleading really. The connection speed is actually dependant on your distance from the local telephone exchange, and our local exchange is in Dane Hill! That puts at least one mile on to everyone's connection distance - or rather it did until recently! You see BT have now installed a "mini exchange" in the telephone cabinet opposite the Post Office and most phones in the centre of Horsted Keynes connect through this green box.

You would think that having a mini exchange so near to their home would mean that anyone living beside that cabinet would get the full 8 Meg connection. The laws of physics still apply however and the broadband signal still has to get back to Dane Hill where the processing is done but the special joint line between the village cabinet and the Dane Hill exchange is the best possible quality so it drops the speed far less. What actually happens is that those who live near the Green will get a rock solid 6 Meg connection, with the speed tailing off as you get further away.

This means that most people who live for example in the Hamsland area enjoy a 5 Meg or so connection, down to the church and school it's well over 4 Meg, whilst the more outlying areas can usually connect between 2 and 3 Meg. All in all it's not too bad around here especially when compared to the speed that we at HorstedKeynes.Com had just 3 years ago 64K ADSL with just a 33k modem a couple of years before that! Can you believe that we actually started and ran the village web site on that?

By the way it doesn't seem to matter if your phone number is to the north on the East Grinstead exchange, we all connect at the same sort of speed. Interestingly some really remote farms connect at really good speeds whilst others who are quite central only connect slowly. The reason for this is that for broadband to work properly you must have a copper wire connecting you to the world telephone system. As a cost saving measure, and well before broadband was even thought of, BT replaced some subscribers copper wires with aluminium often when installing a second line for a burglar alarm. These are the people who are now paying the price with a dreadfully slow connection. If you are affected all that you can do is keep moaning to your ISP - or get a second telephone line installed again! This trick will get you a new line with a nice new pair of copper wires. After 3 months cancel your first line and enjoy the faster connection - tricky!

The speed that you connect to the internet does not seem to be affected by which ISP you use - that is as long as you don't use aol! For some reason we have found that aol users tend to connect rather slower than their neighbours. It's probably due to aol having a higher contention rate. You see all ISPs make you share your connection with up to 50 other subscribers, but aol seems to make you share with rather more subscribers, or perhaps aol users are more active on line? If you aren't happy about this then you could try to moan to aol - not that it will get you anywhere - sorry!

Broadband Connections are provided subject to compatibility and availability of BT-exchange connected Telephone line. The "upto" speed of 2MB and 8MB depend on line quality and distance from your local exchange. The "upto 2MB" products are provided using a "fixed rate" service at either 512K, 1MB or 2MB speeds. The "upto 8MB" products are using a "rate adaptive" service with speeds varying anywhere between 1MB and 8MB. The average expected end-user speed is between 5-6MB. BT Wholesale estimates that approximately 80% of customers will achieve download speeds of 4MB and above.
Download speeds will vary significantly in the first 10 days after connection and then will become more consistent. At peak-times (6pm to 1am, and all weekend) speeds can be lower than those experienced at other times, due to contention at local BT exchanges
.

A typical ISP "get out" clause - this one is far more honest that some.

DO YOU USE UTILITY WAREHOUSE FOR BROADBAND?

We have a villager who has lost their Utility Warehouse Broadband connection for almost two weeks. Trouble is we are sure there is no problem at this end but they can't get through to anyone at UW to get help. If YOU use UW for your broadband could you please get in touch with the village webmasters with any broadband contact details (especially for technical support) that you have.

"Look on the internet", you say! Try! There seems scant contact information for this organisation anywhere that we can find anyway. There ARE lots of "adverts" for people trying to sell this "opportunity". Want to buy cheap electricity or phones, there are numbers aplenty but it's AFTER sales broadband contact that we need!

We'll say no more for now.

Many thanks, your webmasters.

This is the number of INDIVIDUALS
who have visited this page.

 

 

 

 

 

   
© February 2012 All exclusive content on this web site is copyright and may not be published in any media or  reproduced on any other web page without our express written permission. This will not be unreasonably withheld as long as you ask FIRST! Please don't plagiarise.
Almost all pictures on H.K.Com to be viewed and downloaded in full resolution for PERSONAL use only. Just click on the picture that you want to study and it will open. If you then see a little + symbol left click again to view it full size.
To save a picture right click and then click "Save As". You may NOT copy our pictures onto other web sites without specific permission.
You can contact the webmasters by sending an email to webmaster@horstedkeynes.com. We try to acknowledge all messages received.